Hosted PBX Business Phone System

Any number you own becomes a starting point for a call flow. Each one handles as many simultaneous incoming calls as you need — there is no single-line bottleneck.

A click-to-call and callback-request widget you can drop onto your website, styled to match your branding. Visitors reach your phone system without picking up a phone.

Short extension numbers for calling and transferring between staff. Most parts of the phone system can be given one, so you can dial straight to a queue or voicemail box.

Each staff member gets their own extension, devices, call plan and settings, so you can tailor exactly what one person can do without affecting anyone else.

Connect an existing on-premise PBX such as 3CX or FreePBX, or bring in another provider, with the number of channels set to match your call volume. Also sold on its own as a standalone plan.

Listen to and manage messages from the Webphone app, decide which staff can access which mailboxes, and have recordings emailed to one or more addresses automatically.

Send an incoming call out to any external number, such as a mobile. Optional call confirmation plays a short message first so you know it came from the business line before you accept it.

Ring the phone system from outside, then dial out again from it. The call goes out showing your business caller ID rather than your personal number.

When a colleague's phone is ringing and they cannot get to it, dial a short code to answer the call from your own desk. You control which staff can pick up whose calls.

The softphone included with every Hosted PBX plan, on iOS, Android, macOS, Windows and in the browser. Calls, SMS, voicemail and presence in one place, with no desk phone required.

Make and receive external calls without leaving Teams, using Direct Routing. Available as an add-on from $4.95 per account per month.

Use any standards-compliant desk phone or softphone. We pre-provision Yealink handsets before shipping so they work the moment they are plugged in.

Hold several callers at once with music on hold until someone is free. Set timeouts, periodic announcements, exit options and wrap-up time between calls.

Mark some calls as more important so they move ahead in the queue. Pair it with a voice menu to push support or sales callers to the front.

Let callers hang up and keep their place. The system rings your staff, and once someone answers it calls the customer back automatically.

Put a call in a numbered parking bay so any colleague can collect it from their own phone. Callers hear your hold music, and unclaimed calls follow a fallback route after a time limit you set.

Ring everyone in a group at once, or one after another. Whoever picks up first takes the call.

A live view of your queues for an office TV or monitor — callers waiting, staff currently on calls, average wait time, and calls answered versus missed.

A live board showing which parking bays are occupied, who parked each call, and how long is left before it returns.

Play a greeting and route on the caller's keypress, with twelve options available (0–9, * and #). You choose what happens when someone presses nothing or picks an option that does not exist.

Route by time of day, day of week, date, month or year, and combine conditions to cover business hours, lunch breaks, public holidays and after-hours in one flow.

A manual switch between two routes. Dial its internal number to flip it — handy for closing early or diverting everything during an outage.

Route on where the caller is dialling from. For 13, 1300 and 1800 numbers this uses carrier location data (MOLI), and anonymous callers can be given their own path.

Record inbound calls, specific users in both directions, or whole conferences. Keep recordings in cloud storage or have them emailed. Storage is a paid add-on from $0/month.

See at a glance who is online, who is offline and who is currently on a call, from the Webphone or a desk phone with busy-lamp keys.

Join a live call three ways — listen silently, whisper coaching that only your staff member hears, or join the conversation properly. Ideal for training new starters.

Play a message before a call is answered. Upload your own audio, record it down the phone, or record straight from the browser.

Plays while a call is on hold, in a queue or parked. Build collections of tracks and play them in order or shuffled.

Add a short label to the incoming caller ID so staff can see which number or department a call came through before they answer.

Give calls that pass through a particular route their own ringtone, so a sales call sounds different from a support call.

Ask callers to key in digits — an account or job number, say — and have what they entered appear on your handset alongside their caller ID.

Block nuisance calls and SMS across the whole account, with a note recording who blocked each number and when.

Block specific numbers on one route only, leaving the rest of your phone system unaffected.

Require a code before a caller can continue down a particular path, with an alternative route if they get it wrong.

Let your own system decide what happens to a call. The phone system makes an HTTP request mid-flow and acts on the reply, either dialling a number or setting a caller ID. Supports secret tokens and custom headers.

Push call details to your CRM or an automation tool the moment a call reaches a given point in the flow, with secret tokens and custom headers supported.

Let staff dial local numbers the way they always have. The system converts them to full international (E.164) format behind the scenes.

Encrypts the signalling between your phones and our network, so call setup cannot be intercepted on the wire.

Send and receive text messages from your business number in the Webphone, and forward incoming messages to several email addresses at once. From $0/month.

Shared contact lists you can assign to particular staff. One person can have access to several phonebooks at the same time.

Receive faxes on a dedicated number and have them delivered as PDFs to multiple recipients. Available as an add-on at $9.90/month.

Run multi-party calls with an access code, optional recording of the whole conversation, and announcements as people join and leave.

Get an SMS or email when a call passes a particular point in the flow — useful for missed after-hours calls — with call details filled in automatically.

Replace the caller ID on an incoming call with one of your own numbers, so transfers and diversions present consistently.