Microsoft Teams Phone System Direct Routing

Registered Microsoft Tier 1 Direct Routing partner. Add real phone calls to Teams — advanced call management, multi-device support, and full call analytics. One app for calls, chat, and meetings. Trusted by Perth businesses.

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Full Phone System Power Inside Teams

Everything your business phone system needs — delivered natively inside Microsoft Teams.

Direct Routing Integration

Certified Tier 1 Direct Routing connects your Teams tenant directly to the PSTN. Native Teams dialler — no plugin, no separate app. Your staff use the same interface for calls, chat, and meetings.

Advanced Call Management

Full PBX features inside Teams: attended and blind call transfers, call parking, on-demand and automatic call recording, call queues, auto-attendants, IVR menus, and hold music.

Multi-Device Support

Make and receive calls on Windows, Mac, iOS, Android, and web browser — wherever Teams runs, your phone number follows. Optional certified Teams desk phones available for reception and conference rooms.

Call Analytics & Reporting

Real-time and historical call analytics give managers visibility into call volumes, wait times, agent availability, and team performance. Export reports for compliance and workforce planning.

Teams Direct Routing Plans

Combine our Direct Routing integration with a Hosted PBX user licence for full unlimited calling inside Teams.

Integration Service
$4.95
per user / month

Requires MS 365 Business Basic + Teams Phone Standard (purchased via Microsoft).

  • Direct Routing setup
  • Native Teams dialler
  • PAYG calling rates
  • Number porting available
  • Call recording
  • Local Perth support
  • Month-to-month
Complete Package
from $35.85
per user / month

$30.90 Hosted PBX Plus + $4.95 Teams add-on.

  • Everything in Hosted PBX + Teams
  • Unlimited calls to 50+ countries
  • 100 free SMS/month
  • Advanced call recording
  • CRM/webhook integration
  • Priority support + SLA

Microsoft 365 Business Basic + Teams Phone Standard licences purchased separately via Microsoft. All VoIP pricing includes GST.

Frequently Asked Questions

Microsoft Teams Direct Routing connects your Teams environment to the public telephone network (PSTN) via a certified SIP trunk provider — instead of purchasing a Microsoft Calling Plan. This lets your staff make and receive real phone calls directly inside Teams, using your existing business numbers.
Each user who needs to make or receive external calls requires Microsoft 365 Business Basic (or higher) plus the Teams Phone Standard add-on licence. These are purchased separately via Microsoft. Our $4.95/user/month fee covers the Direct Routing integration and SIP trunk connection.
Yes. We port your existing geographic or 13/1300/1800 numbers into the Teams environment. Local numbers typically port within 5–10 business days. Your callers dial the same number — they will not notice any change.
Absolutely. Any device running the Microsoft Teams app — desktop (Windows/Mac), iOS, Android, or web browser — can make and receive external calls. Your business number travels with your staff wherever they have internet access.
Yes. Call queues, auto-attendants, call recording, call parking, and attendant consoles all work with Direct Routing. We configure these in your Teams admin centre during setup.

Add Calling to Your Teams Environment Today

Tell us your Microsoft 365 setup and user count and our Perth team will handle the rest — setup typically takes less than 1 business day.

(08) 9250 4554