Privacy Policy

Last updated: 16 October 2026

1. Introduction

PC Madness VoIP ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, hold, use, and disclose personal information about individuals who contact us, use our services, or visit our website.

2. What Information We Collect

We may collect the following types of personal information:

  • Name, email address, phone number, and company name (from quote forms)
  • IP address and browser information (automatically collected)
  • Call records and voicemail data (for VoIP service users)
  • Billing and payment information (processed securely by our payment provider)

3. How We Use Your Information

We use personal information to:

  • Respond to your enquiries and provide quotes
  • Deliver and manage VoIP services you have subscribed to
  • Send service-related communications (account updates, invoices)
  • Improve our website and services
  • Comply with legal and regulatory obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Disclosure of Information

We may disclose your personal information to:

  • Our wholesale VoIP network provider (VoIPLine Pty Ltd) to deliver services
  • Cloudflare Inc. for website security (bot protection and CDN)
  • Payment processors for billing purposes
  • Regulatory bodies and law enforcement where required by law

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, and loss, including:

  • Cloudflare WAF and DDoS protection on all web services
  • Two-factor authentication (2FA) for all staff portal access
  • Encrypted HTTPS connections (TLS 1.2+)
  • Restricted database access with strong password policies

6. Cookies and Tracking

Our website uses:

  • Session cookies — required for secure form submissions. Expire when you close your browser.
  • Theme preference — stored in localStorage on your device only.
  • Cloudflare Turnstile — a privacy-friendly bot detection service that does not use advertising cookies.

We do not use Google Analytics, Facebook Pixel, or other advertising trackers.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate. To make a request, contact us at:

We will respond to your request within 30 days.

8. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at the contact details above. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the "last updated" date shown above.