The VoIPCloud portal provides real-time and historical call reporting with filters for date range, extension, and call direction.
Accessing Call Reports
In the portal, navigate to Reports → Call Detail Records (CDR). The default view shows the last 30 days of calls. Use the date picker to select a custom range.
Filtering Reports
Filter by: Extension (individual user), Direction (inbound / outbound), Status (answered / unanswered), and DID (inbound number). Combine filters to isolate specific call patterns.
Exporting to CSV
Click the Export CSV button above the results table. The CSV includes: date/time, caller ID, destination, duration, status, and per-call cost. Import into Excel or your accounting software.
Queue and Wallboard Reports
For queue performance, go to Reports → Queue Statistics. View average wait time, answered rate, and abandoned calls by queue and date range. The Queue Wallboard (live view) is available under Queues → Wallboard.
Still need help?
Contact Support
Our Perth-based support team is available Mon–Fri 8am–4pm AWST.