If your VoIP account has been compromised or you suspect toll fraud, act immediately to limit damage and secure your account.
Immediate Steps
1. Contact PC Madness VoIP support immediately — we can suspend outbound calling on your account within minutes. 2. Change your VoIPCloud portal password immediately. 3. Change all SIP trunk and extension passwords in the portal. 4. Enable a $0 daily spend limit to stop all charges.
Identifying the Breach
Review your CDR (Call Detail Records) for large volumes of short calls to international numbers, particularly high-cost destinations (Pacific Islands, West Africa, Caribbean). These are hallmarks of International Revenue Share Fraud (IRSF).
Preventing Re-entry
Block international calling entirely unless required. Use strong, unique passwords for all SIP extensions (16+ characters). Do not expose your PBX admin interface to the internet without a VPN. Enable 2FA on your VoIPCloud portal account.
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Still need help?
Our Perth-based support team is available Mon–Fri 8am–4pm AWST.
VoIP lets you make calls over the internet instead of traditional phone lines — clearer calls, more features, and significantly lower costs.
Most customers are live within 1–2 business days. Number porting typically takes 5–10 business days.
No hardware required. Our Webphone App runs on Windows, Mac, iOS, and Android for free. Physical Yealink IP handsets are available from $129 inc GST.
Yes — 14-day free trial of our full Hosted PBX platform. No credit card required.
No. All plans are month-to-month. Add or remove users anytime, cancel anytime, no penalty.
Yes. Number porting transfers your existing landline, mobile, 1300, or 1800 number to us. Geographic numbers port within 5–10 business days.
Every plan includes IVR auto-attendant, ring groups, voicemail to email, call recording add-on, call flow designer, call transfer, and the Webphone App.
A SIP Trunk connects your existing on-premise PBX (3CX, Asterisk, FreePBX, etc.) to the public phone network via the internet — lower costs, more channels.
Our Perth team is available Monday–Friday, 8:00am–4:00pm AWST. Same business-day response by phone or email.
Yes — on-site in Perth metro. Remote screen-share support Australia-wide.
Approximately 80 Kbps per simultaneous call. A standard NBN connection handles dozens of concurrent calls easily.
Per user per month for Hosted PBX. PAYG plans bill per minute; Unlimited plans include all Australian local, national, and mobile calls.
Yes. The drag-and-drop Call Flow Designer lets you build IVR menus, time-based routing, and voicemail visually — no technical knowledge needed.
Yes. Our Microsoft Teams Direct Routing connects Teams to the PSTN so staff can make external calls inside Teams from $4.95/account/month.
SIP Trunks include disaster recovery failover — calls automatically divert to a backup number you specify.
Yes. All prices on this website include 10% GST. You receive a tax invoice each billing period.
No setup fees for Hosted PBX or SIP Trunks, and local geographic numbers activate free. 1300 and 1800 numbers carry a one-off $55 activation fee; virtual mobile numbers a one-off $22 fee.
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