Call spend controls limit how much your account can be charged for calls, protecting you against toll fraud and unexpected bills.
Account-Level Spend Limits
In the VoIPCloud portal, go to Security → Spend Controls. Set a Daily Spend Limit (e.g., $50/day). When the limit is reached, all outbound calls are blocked until midnight AEST when the counter resets.
Per-Extension Limits
Assign per-extension daily limits to restrict individual users. Navigate to Extensions → [Extension Name] → Spend Controls. Set a lower limit for general staff and higher limits for managers or sales staff.
International Call Blocking
If you don't need international calls, block them entirely under Security → International Calls → Block All. Alternatively, allow calls to specific countries only (whitelist mode). This is the single most effective fraud prevention measure.
Alerting
Set up email alerts when spend reaches 50%, 75%, or 100% of your daily limit. Navigate to Security → Spend Alerts. Enter the email addresses to notify. Alerts are sent within minutes of a threshold being crossed.
support_agent
Still need help?
Our Perth-based support team is available Mon–Fri 8am–4pm AWST.
VoIP lets you make calls over the internet instead of traditional phone lines — clearer calls, more features, and significantly lower costs.
Most customers are live within 1–2 business days. Number porting typically takes 5–10 business days.
No hardware required. Our Webphone App runs on Windows, Mac, iOS, and Android for free. Physical Yealink IP handsets are available from $129 inc GST.
Yes — 14-day free trial of our full Hosted PBX platform. No credit card required.
No. All plans are month-to-month. Add or remove users anytime, cancel anytime, no penalty.
Yes. Number porting transfers your existing landline, mobile, 1300, or 1800 number to us. Geographic numbers port within 5–10 business days.
Every plan includes IVR auto-attendant, ring groups, voicemail to email, call recording add-on, call flow designer, call transfer, and the Webphone App.
A SIP Trunk connects your existing on-premise PBX (3CX, Asterisk, FreePBX, etc.) to the public phone network via the internet — lower costs, more channels.
Our Perth team is available Monday–Friday, 8:00am–4:00pm AWST. Same business-day response by phone or email.
Yes — on-site in Perth metro. Remote screen-share support Australia-wide.
Approximately 80 Kbps per simultaneous call. A standard NBN connection handles dozens of concurrent calls easily.
Per user per month for Hosted PBX. PAYG plans bill per minute; Unlimited plans include all Australian local, national, and mobile calls.
Yes. The drag-and-drop Call Flow Designer lets you build IVR menus, time-based routing, and voicemail visually — no technical knowledge needed.
Yes. Our Microsoft Teams Direct Routing connects Teams to the PSTN so staff can make external calls inside Teams from $4.95/account/month.
SIP Trunks include disaster recovery failover — calls automatically divert to a backup number you specify.
Yes. All prices on this website include 10% GST. You receive a tax invoice each billing period.
No setup fees for Hosted PBX or SIP Trunks, and local geographic numbers activate free. 1300 and 1800 numbers carry a one-off $55 activation fee; virtual mobile numbers a one-off $22 fee.
check_circle
Message sent!
We'll get back to you within one business day. Our team is available Mon–Fri, 8am–4pm AWST.
