The VoIPCloud Webphone desktop app is available for Windows and macOS. It provides full softphone functionality including HD audio, presence, chat, and call management — no IP phone required.
Downloading the App
Log in to the VoIPCloud portal and navigate to Apps & Downloads. Download the installer for your operating system (Windows .exe or macOS .dmg). Run the installer and follow the prompts.
Logging In
Open the Webphone app. Enter your Extension Number, Password, and SIP Domain (provided in your portal Welcome email). Click Login. A green presence indicator confirms registration.
Audio Device Setup
Go to Settings → Audio. Select your preferred microphone and speaker devices. Run the audio test to verify input and output levels. Enable HD Audio (G.722) for the best call quality.
Making and Receiving Calls
Type a number in the dial pad and press Enter or click the green call button. Incoming calls show a notification with caller ID. Click Accept to answer or Decline to send to voicemail.
Running on Startup
In Settings, enable Launch on Login so the Webphone is always ready when you start your computer. Enable Keep Running in Background to receive calls even when the window is minimised.
Still need help?
Contact Support
Our Perth-based support team is available Mon–Fri 8am–4pm AWST.