Once Direct Routing is configured on your tenant, adding more users to the Teams calling plan is straightforward.
Adding in the VoIPCloud Portal
Navigate to Add-ons → Microsoft Teams → Manage Users. Click Add User. Enter the user's Microsoft 365 UPN (email address) and assign a DID phone number. The monthly fee is added to your next invoice.
Applying the Teams Voice Policy
In the Microsoft Teams Admin Center (admin.teams.microsoft.com), go to Users → Manage Users, find the user, and under Account, verify their Voice Policy shows the Direct Routing policy (not a Microsoft Calling Plan).
Assigning a Phone Number in Teams
Under the user's Account tab in Teams Admin Center, set the Phone Number to the DID assigned in VoIPCloud. Select Direct Routing as the number type. Save changes.
Testing the New User
Have the new user log in to Microsoft Teams and navigate to the Calls tab. They should see their assigned number. Test by calling their DID from a mobile phone.
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VoIP lets you make calls over the internet instead of traditional phone lines — clearer calls, more features, and significantly lower costs.
Most customers are live within 1–2 business days. Number porting typically takes 5–10 business days.
No hardware required. Our Webphone App runs on Windows, Mac, iOS, and Android for free. Physical Yealink IP handsets are available from $129 inc GST.
Yes — 14-day free trial of our full Hosted PBX platform. No credit card required.
No. All plans are month-to-month. Add or remove users anytime, cancel anytime, no penalty.
Yes. Number porting transfers your existing landline, mobile, 1300, or 1800 number to us. Geographic numbers port within 5–10 business days.
Every plan includes IVR auto-attendant, ring groups, voicemail to email, call recording add-on, call flow designer, call transfer, and the Webphone App.
A SIP Trunk connects your existing on-premise PBX (3CX, Asterisk, FreePBX, etc.) to the public phone network via the internet — lower costs, more channels.
Our Perth team is available Monday–Friday, 8:00am–4:00pm AWST. Same business-day response by phone or email.
Yes — on-site in Perth metro. Remote screen-share support Australia-wide.
Approximately 80 Kbps per simultaneous call. A standard NBN connection handles dozens of concurrent calls easily.
Per user per month for Hosted PBX. PAYG plans bill per minute; Unlimited plans include all Australian local, national, and mobile calls.
Yes. The drag-and-drop Call Flow Designer lets you build IVR menus, time-based routing, and voicemail visually — no technical knowledge needed.
Yes. Our Microsoft Teams Direct Routing connects Teams to the PSTN so staff can make external calls inside Teams from $4.95/account/month.
SIP Trunks include disaster recovery failover — calls automatically divert to a backup number you specify.
Yes. All prices on this website include 10% GST. You receive a tax invoice each billing period.
No setup fees for Hosted PBX or SIP Trunks, and local geographic numbers activate free. 1300 and 1800 numbers carry a one-off $55 activation fee; virtual mobile numbers a one-off $22 fee.
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