Both 1300 and 1800 numbers give your business a national presence, but they differ in how call costs are handled.
1300 Numbers
With 1300 numbers, the caller pays a local call rate (typically $0.25–$0.35 from a landline). Mobile calls to 1300 numbers are included in most mobile plan caps since 2019 under ACMA ruling. Your business pays a small per-minute fee for calls received from mobiles and some landlines.
1800 Numbers
1800 numbers are free to call from any phone in Australia — landline or mobile. Your business pays the full per-minute rate for all inbound calls. Ideal for customer service lines and businesses wanting to encourage customer contact.
Routing Options
Both number types support geographic routing (route to different destinations based on caller's state), time-based routing (different destinations during business hours vs after hours), and call overflow routing. Configure routing in the VoIPCloud Call Flow Designer.
Which Should I Choose?
Choose 1300 if you want cost sharing with callers and a professional national number. Choose 1800 if you want to remove all barriers to customers calling you (free call) and your call volume justifies the higher per-minute cost.
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Our Perth-based support team is available Mon–Fri 8am–4pm AWST.
VoIP lets you make calls over the internet instead of traditional phone lines — clearer calls, more features, and significantly lower costs.
Most customers are live within 1–2 business days. Number porting typically takes 5–10 business days.
No hardware required. Our Webphone App runs on Windows, Mac, iOS, and Android for free. Physical Yealink IP handsets are available from $129 inc GST.
Yes — 14-day free trial of our full Hosted PBX platform. No credit card required.
No. All plans are month-to-month. Add or remove users anytime, cancel anytime, no penalty.
Yes. Number porting transfers your existing landline, mobile, 1300, or 1800 number to us. Geographic numbers port within 5–10 business days.
Every plan includes IVR auto-attendant, ring groups, voicemail to email, call recording add-on, call flow designer, call transfer, and the Webphone App.
A SIP Trunk connects your existing on-premise PBX (3CX, Asterisk, FreePBX, etc.) to the public phone network via the internet — lower costs, more channels.
Our Perth team is available Monday–Friday, 8:00am–4:00pm AWST. Same business-day response by phone or email.
Yes — on-site in Perth metro. Remote screen-share support Australia-wide.
Approximately 80 Kbps per simultaneous call. A standard NBN connection handles dozens of concurrent calls easily.
Per user per month for Hosted PBX. PAYG plans bill per minute; Unlimited plans include all Australian local, national, and mobile calls.
Yes. The drag-and-drop Call Flow Designer lets you build IVR menus, time-based routing, and voicemail visually — no technical knowledge needed.
Yes. Our Microsoft Teams Direct Routing connects Teams to the PSTN so staff can make external calls inside Teams from $4.95/account/month.
SIP Trunks include disaster recovery failover — calls automatically divert to a backup number you specify.
Yes. All prices on this website include 10% GST. You receive a tax invoice each billing period.
No setup fees for Hosted PBX or SIP Trunks, and local geographic numbers activate free. 1300 and 1800 numbers carry a one-off $55 activation fee; virtual mobile numbers a one-off $22 fee.
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