A Virtual Mobile Number (VMN) is an Australian 04xx number that routes calls and SMS to your VoIP service, giving your business a mobile presence without a physical SIM card.
Activating Your VMN
Order a VMN in the VoIPCloud portal under Phone Numbers → Order Number → Virtual Mobile. A one-off activation fee of $22 applies. The number is active within 24 hours of ordering.
Routing Calls
Assign the VMN to a Call Flow in the portal. Inbound calls to your VMN number will follow your call flow — ring your extension, go to a queue, or play a greeting and go to voicemail.
Enabling 2-Way SMS
VMNs support inbound and outbound SMS. In the portal, navigate to SMS → Settings for your VMN. Inbound SMS can be forwarded to an email address, a webhook (for Teams integration), or viewed in the portal's SMS inbox.
Sending SMS from Your VMN
Send SMS via the VoIPCloud portal's SMS console, or via the REST API (documented in the portal under Developer → API). Replies from recipients arrive at your VMN and follow your configured inbound SMS routing.
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Our Perth-based support team is available Mon–Fri 8am–4pm AWST.
VoIP lets you make calls over the internet instead of traditional phone lines — clearer calls, more features, and significantly lower costs.
Most customers are live within 1–2 business days. Number porting typically takes 5–10 business days.
No hardware required. Our Webphone App runs on Windows, Mac, iOS, and Android for free. Physical Yealink IP handsets are available from $129 inc GST.
Yes — 14-day free trial of our full Hosted PBX platform. No credit card required.
No. All plans are month-to-month. Add or remove users anytime, cancel anytime, no penalty.
Yes. Number porting transfers your existing landline, mobile, 1300, or 1800 number to us. Geographic numbers port within 5–10 business days.
Every plan includes IVR auto-attendant, ring groups, voicemail to email, call recording add-on, call flow designer, call transfer, and the Webphone App.
A SIP Trunk connects your existing on-premise PBX (3CX, Asterisk, FreePBX, etc.) to the public phone network via the internet — lower costs, more channels.
Our Perth team is available Monday–Friday, 8:00am–4:00pm AWST. Same business-day response by phone or email.
Yes — on-site in Perth metro. Remote screen-share support Australia-wide.
Approximately 80 Kbps per simultaneous call. A standard NBN connection handles dozens of concurrent calls easily.
Per user per month for Hosted PBX. PAYG plans bill per minute; Unlimited plans include all Australian local, national, and mobile calls.
Yes. The drag-and-drop Call Flow Designer lets you build IVR menus, time-based routing, and voicemail visually — no technical knowledge needed.
Yes. Our Microsoft Teams Direct Routing connects Teams to the PSTN so staff can make external calls inside Teams from $4.95/account/month.
SIP Trunks include disaster recovery failover — calls automatically divert to a backup number you specify.
Yes. All prices on this website include 10% GST. You receive a tax invoice each billing period.
No setup fees for Hosted PBX or SIP Trunks, and local geographic numbers activate free. 1300 and 1800 numbers carry a one-off $55 activation fee; virtual mobile numbers a one-off $22 fee.
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